Privacy Policy

Plain-English summary

• Proxy-only signup asks for email and password, not full legal name.
• Full legal name can be requested later for dedicated server rentals or ownership reviews.
• Discord details are optional and only used when Discord support is offered and chosen.
• Proxy usage logs can include hosts, protocol, status, latency, bytes, timestamps, and route metadata.
• Optional marketing measurement can run only after consent where consent is required.
• Email verification, session records, and security logs help protect accounts and orders.

1. What this policy covers

This policy applies to the public website, account registration, login, dashboard use, proxy orders, pool access, dedicated server rentals, payment processing, support tickets, verification emails, and abuse or security handling tied to the Proxynade service.

It covers information provided directly by users and technical records generated while the service is being operated, secured, billed, and supported.

2. Contact points

• Legal, privacy, billingpostmaster@proxynade.net
• Abuse reportsabuse@proxynade.net
• Service supportDashboard ticket flow first
• Community supportOptional Discord support when offered
• Service nameProxynade

3. Information collected

Accounts, proxy orders, and pool access

• Email address.
• Hashed password and authentication state.
• Session records, login IP history, and user agent data.
• Proxy orders, pool access balances, billing period, payment status, and public order IDs.
• Proxy usage logs, including requested host, route or pool, protocol, outcome, status code, latency, byte counts, timestamps, and connection metadata needed for billing, debugging, abuse handling, and capacity planning.
• Payment method, payment asset, network, payment address, transaction references, and order totals.
• Support tickets, issue type, and user-provided ticket details.
• Operational and security logs needed to run and defend the service.

Optional promotional email

• First-party marketing opt-in state, source page, consent text version, consent time, and unsubscribe state.
• Promotional email open, click, unsubscribe, campaign, and funnel event records.
• Non-auth service email open and click records for delivery and support visibility.
• Email user agent and IP-derived hashes used for abuse control and aggregate reporting.

Dedicated server rentals and ownership reviews

Full legal name can be requested when a user rents a dedicated server or asks for a sensitive ownership review. That field is not required for basic proxy-only signup.

Optional Discord support data

Discord user ID is stored only when a user chooses Discord-based support, where offered, or shares Discord details during a support request.

4. How information is used

Account, proxy, and pool operations

• Create and secure user accounts.
• Verify email ownership before dashboard use.
• Process proxy orders, pool access, and maintain service state.
• Confirm cryptocurrency payments and detect payment issues.
• Deliver proxy, pool, and server credentials.
• Provide support, issue tickets, and send service emails.
• Send optional proxy guides, product updates, offers, and lead-magnet emails only after explicit first-party opt-in.
• Measure promotional email opens, clicks, and unsubscribes.
• Measure non-auth service email opens and clicks separately from promotional email.
• Prevent abuse, investigate incidents, and enforce service rules.
• Maintain audit trails for sensitive actions.

Dedicated server identity checks

Identity details can be reviewed when needed for dedicated server rentals, ownership disputes, or other sensitive account actions.

5. Cookies, local storage, and marketing measurement

Proxynade uses essential cookies and browser storage for authentication, CSRF protection, dashboard state, and security. These are required for account access and order handling.

Proxynade can also use optional advertising and analytics tools, including Google Analytics, Google Ads, Meta Pixel and Conversions API, Microsoft Clarity, and Reddit Pixel and Conversions API. These tools help measure page views, registrations, checkout starts, confirmed purchases, ad performance, and site usability.

• Marketing measurement may include page URL, referrer, device and browser details, IP address, user agent, campaign parameters, event names, hashed user identifiers, order identifiers, purchase totals, and currency.
• Confirmed Litecoin purchases may be sent server-side after blockchain confirmation so ad platforms can measure real purchases instead of unpaid checkout starts.
• Visitors in regions that require marketing consent are shown a small accept or reject choice before non-essential marketing tags load.
• Rejecting marketing measurement does not block account access, orders, support, or required security cookies.
• Promotional and non-auth service email open tracking uses a small image. Click tracking uses Proxynade redirect links.

6. Sharing and disclosure

Proxynade does not sell personal data. Limited information may be shared when needed to operate the service or respond to legal and abuse matters.

• Infrastructure and hosting providers.
• Mail delivery and routing systems.
• Email sending and deliverability systems used for service email and subscribed promotional email.
• Payment and blockchain verification providers.
• Infrastructure vendors involved in service delivery.
• Analytics and advertising providers when optional marketing measurement is enabled.
• Law enforcement or regulators where disclosure is legally required.

7. Retention

Data is retained as long as it is needed for active service delivery, account security, payment reconciliation, support history, abuse handling, legal obligations, or internal audit needs. When data is no longer required, it may be deleted, anonymized, or archived.

8. Security measures

• Passwords are stored as hashes, not plaintext.
• Session invalidation and token revocation are enforced.
• Admin actions are audited.
• Sensitive endpoints use CSRF protection and cookie-based auth.
• Email verification is required before login succeeds.

9. Your choices

• Update your profile fields from the dashboard.
• Enable or disable two-factor authentication.
• Revoke active sessions.
• Ask for account deletion through support.
• Request access, correction, or deletion review by email.
• Enable or disable promotional email from the dashboard email preferences area.
• Unsubscribe from promotional email through any unsubscribe link.
• Promotional unsubscribe does not stop service, order, security, billing, or support email.
• Reject optional marketing measurement where the consent banner is shown.

10. Policy updates

This policy may change as the service changes. Material edits should be reflected on this page with a new update date. Continued use after an update means the revised policy applies from that point forward.